Frequently asked questions
*Updated the 2nd of September 2026
OPENING HOURS:
Always open 24/7, 365 days a year! Staffed hours may vary across our locations.
1. How can I manage or make changes to my membership?
You can manage your membership through the Nr1Fitness Hungary app or the Member Area through the following link:
https://nr1fitness.upfit.live/en/
For help, contact support@nr1fitness.hu
2. How do I buy an Nr1 Fitness membership?
The easiest way to buy a membership or a pass is through our app Nr1 Fitness Hungary. From your phone please download the app below:
Memberships and passes can also be purchased online through our website www.nr1fitness.hu
After purchase, you can access the gym using your personal QR code or Face ID.
3. Can I pay with cash?
No. Memberships and passes must be paid electronically using the available online payment methods.
4. What are the staffed opening hours?
Nr1 Fitness is open 24/7, but staffed hours vary by location.
Please check the relevant gym page for current staffed hours.
5. How can I change my bank card or payment details?
You can manage your payment details through the Nr1Fitness Hungary app or Member Area.
If you need help, contact support@nr1fitness.hu.
6. Can I use somebody else's bank card to purchase my membership?
Yes, with the cardholder's permission.
The membership must still be registered in the name of the person who will use the gym.
7. Can I try Nr1 Fitness before purchasing a membership?
Yes. You can purchase a DAY PASS / SINGLE ACCESS where available.
8. Do you accept AYCM, Sport Kártya or SZÉP Card?
Please check the currently available payment methods on our website or in the Nr1Fitness Hungary app.
9. Can I use my membership at all Nr1 Fitness gyms?
This depends on your membership type.
Please check the description of your membership to see which Nr1 Fitness locations are included.
10. How can I book an appointment with a personal trainer?
You can find information about our personal trainers on our website or by contacting the relevant gym.
11. How can I cancel my membership?
Recurring memberships can be cancelled through the Nr1Fitness Hungary app or Member Area.
If you cancel by email, contact support@nr1fitness.hu at least 4 days before your next payment date.
Prepaid fixed-term memberships normally expire automatically.
12. How do FLEX and SUPER FLEX memberships work?
FLEX and SUPER FLEX are recurring 4-week memberships.
They renew automatically every 28 days until cancelled.
13. Do prepaid memberships automatically renew?
Normally, no.
Prepaid memberships such as 8, 12 or 24 weeks and 1 YEAR PREPAID expire automatically.
Some combination memberships, such as 12 WEEKS + FLEX, continue as FLEX after the prepaid period. Please check the membership description before purchase.
14. Can I train for free if I have a personal trainer?
No. You must also have a valid Nr1 Fitness membership or pass.
15. Do you have a sauna or swimming pool?
No. Nr1 Fitness does not currently offer a sauna or swimming pool as part of its standard facilities.
16. Are towels and slippers provided?
No. Please bring your own towel and personal items.
17. Are there showers in the changing rooms?
Yes. Showers are available. Please bring your own toiletries.
18. Do I need to bring my own padlock?
Yes. Please bring your own padlock for the lockers.
Lockers may only be used while you are inside the gym, and Nr1 Fitness is not responsible for valuables left in lockers.
19. Can my friend enter using my QR code or Face ID?
No.
Memberships are personal and must not be shared. Allowing another person to enter using your access may result in an HUF 80,000 penalty and termination of the membership.
20. Do you have a lost-and-found service?
We do not operate a formal lost-and-found service, but our staff will try to help if you have left something behind.
Please contact support@nr1fitness.hu.
21. What are the dress-code and hygiene rules?
Please wear clean and appropriate gym clothing and indoor training shoes.
Barefoot or topless training is not permitted, and members are expected to maintain appropriate hygiene and respectful behaviour.
22. Do you offer group classes?
Yes, at selected locations.
Please check our website or the Nr1Fitness Hungary app for the current schedule and availability.
23. Can I bring my own personal trainer?
No. Only personal trainers officially cooperating with Nr1 Fitness may provide personal training inside our gyms.
24. What is the minimum age for membership?
The standard minimum age is 16 years.
Members under 16 require approval from Nr1 Fitness and involvement of their legal guardian.
25. Where can I find my invoices?
Invoices are available electronically through the Nr1Fitness Hungary app or Member Area.
26. Can I freeze my membership?
Membership freezes are not automatically available.
In exceptional circumstances, you can submit a request to support@nr1fitness.hu, which will be reviewed individually.
27. What happens if my membership payment fails?
Your membership and gym access may be suspended until the outstanding payment has been settled.
28. Can I bring children, babies or pets into the gym?
No. Children, babies, non-members and pets are not permitted inside the fitness facility.
29. Can I take photos or videos inside the gym?
Yes, as long as you do not disturb or record other members without their consent.
Photography and filming are strictly prohibited in changing rooms, showers and toilets.
30. Can I use the gym for work, meetings or other activities?
Nr1 Fitness memberships are intended primarily for training and fitness activities.
Commercial activities require prior approval from Nr1 Fitness.
31. How do I contact Nr1 Fitness Customer Service?
Please contact:
support@nr1fitness.hu
Customer service is primarily provided by email, pleasen note that support is not available by phone.
